FAQ
Frequently Asked Questions
Here, you'll find quick and comprehensive answers to common queries about our services, processes, and customer concerns.
1. I have connected the GT19(power bank) tomy device, but it is not charging?
- Make sure the battery charger is not empty.
- Make sure the cable is well connected.
- Try a different charging cable. Check the cable
power specification. - Try a different connection sequence. Make sure the power is on.
2. Can I use the GT19 power bank to charge my iPhone/iPad/headset and other USB powered device?
Yes, both USB ports on the GT19 power bank arepowered by fast charging technology. It is compatible with 99% of 5V USBdevices including iPhone/iPad/smartphone/Headset/Camera/Speaker/etc. Support to charge low current devices.
3. Once my device is at full battery, willthe Battery Charger over charge my device?
No, the GT19 comes with automatic over charging protection. Once your device battery is at full level, charging will stop automatically without the need to turn it off.
